Important Information
Policies
To help make your stay at Janora Hills in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies cover arrivals, children, pets, and payments.
The policies at Janora Hills Kandy cover arrival times, children, pets, payments, parking, bedding, and reservation changes. Free Wi-Fi, parking, elevator access, and room service form part of the wider amenities, while each room remains subject to its listed occupancy, bed arrangement, accessibility, and cancellation conditions.
- Check-In and Check-Out
Check-in is available from 1:00 PM until 11:00 PM. Check-out runs from 5:00 AM until 11:00 AM. The reception operates 24 hours a day.
- Children and Age Requirements
Children of all ages are welcome. Guests aged 13 and above are treated as adults for occupancy purposes. There is no stated minimum age requirement for check-in.
- Cribs and Extra Beds
Cribs and extra beds are not available. The existing beds in the selected room should therefore accommodate the full traveling party.
- Pets and Payment
Pets are not allowed at Janora Hills Kandy. Accepted payment methods currently include American Express, Visa, Mastercard, UnionPay credit card, and cash.
- Cancellation and Parking
Cancellation and prepayment conditions vary according to the selected accommodation. Free private parking is available on-site, while reservation requirements may apply depending on availability.